How can we assist you?
Whether you require assistance with an order, corporate gifting inquiries, or bespoke creations, our team is dedicated to ensuring your SmoothFinder experience is absolutely flawless.
To ensure the highest level of service, discretion, and personalized attention, SmoothFinder Chocolatier manages all client correspondence exclusively through our digital concierge form and direct email. We do not maintain a public phone line, ensuring every request receives our undivided, written attention.
Direct Email
gifts@smoothfinder.liveOur Atelier
SmoothFinder ChocolatierHouse 21, Road 16, Banani, Dhaka, Dhaka 1213, Bangladesh
House 21, Road 16, Banani, Dhaka, Dhaka 1213, Bangladesh
Delivery & Handling
Premium chocolates require premium care. Learn how we ensure your luxury gifts arrive in immaculate condition across Bangladesh.
Temperature-Controlled Logistics
Due to the delicate nature of our gourmet collections, all deliveries are executed using specialized temperature-controlled packaging. We monitor regional climates strictly to guarantee that our handcrafted chocolates retain their perfect snap, gloss, and texture upon arrival.
Bespoke & Volume Deliveries
For corporate gifting or large event orders, we offer dedicated white-glove delivery services within the Dhaka region. Each presentation box is individually secured to maintain the integrity of its artisan arrangement. Please contact us with your timeline to arrange custom logistics.
Customer Support
Our dedicated concierge team is available to assist you with any inquiries regarding our premium chocolate collections, bespoke orders, or corporate gifting. We ensure every request receives our undivided, written attention.
Email SupportFrequently Asked Questions
How should I store my chocolates?
To maintain their exquisite texture and flavor, we recommend storing your chocolates in a cool, dry place between 15°C and 18°C, away from direct sunlight and strong odors.
Do you offer same-day delivery in Dhaka?
Yes, we offer specialized same-day delivery within the Dhaka region for orders placed before 12:00 PM. All deliveries use temperature-controlled packaging.
Can I customize a gift box?
Absolutely. Our bespoke creation service allows you to curate a personalized selection of our finest truffles and signature chocolates. Please contact us to arrange your custom box.